Privacy Policy

1. Introduction and Commitment

evip1 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data of individuals ("you" or "your") who use our online gaming platform at evip1.cam, including all associated mobile applications, software, and digital interfaces (collectively, the "Platform").

We recognize that when you choose to provide us with personal information about yourself, you trust us to handle it responsibly and in accordance with applicable data protection laws and regulations. This Privacy Policy outlines our practices and your rights regarding your personal data, and it should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy.

By registering an account, accessing, or using the evip1 Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use the Platform or provide us with your personal information.

2. Data Controller Information

evip1 is the data controller responsible for the collection, processing, and protection of your personal information. As the data controller, we determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection laws.

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 7 business days

3. Information We Collect

evip1 collects several categories of personal information to provide our gaming services, maintain account security, process financial transactions, and comply with legal and regulatory obligations. The types of information we collect include:

3.1 Information You Provide Directly

When you register an account or use our Platform, you voluntarily provide us with the following information:

• Account Registration Information: Full legal name, date of birth, gender, email address, phone number, residential address, username, and password.
• Identity Verification (KYC) Information: Government-issued identification documents (Indonesian KTP or passport), selfie photographs for facial recognition, proof of address documents (utility bills, bank statements), and any other documents required to verify your identity and age (21+ requirement).
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account numbers), transaction history (deposits, withdrawals, bet stakes, winnings), and payment method verification documents.
• Communication Information: Records of your communications with our customer support team via live chat, email, or other channels, including support tickets, feedback, complaints, and inquiries.
• Preferences and Settings: Language preferences, notification settings, marketing communication preferences, responsible gaming limits (deposit limits, loss limits, self-exclusion settings).

3.2 Information Collected Automatically

When you access or use the evip1 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information.
• Connection Information: IP address, Internet Service Provider (ISP), geographic location (country, city, region inferred from IP address), time zone.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, navigation paths, timestamps of actions, features used, errors encountered.
• Cookies and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 9 for details).

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction verification data from banks, e-wallet providers, and payment gateways to confirm deposits and withdrawals.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from third-party KYC service providers.
• Game Providers: Game play data, bet outcomes, and RTP statistics from our licensed casino and sports betting software partners (Evolution Gaming, Pragmatic Play, Microgaming, etc.).
• Affiliate Partners: Referral source information if you registered through an affiliate link or promotional campaign.

4. How We Use Your Information

evip1 uses your personal information for the following legitimate purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Authenticating your identity and verifying your age (21+ requirement)
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting, casino games, and other gaming products
• Recording and settling bets, calculating winnings, and updating account balances
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries

4.2 Security, Fraud Prevention, and Compliance

• Detecting, preventing, and investigating fraudulent activity, money laundering, underage gambling, and Terms of Service violations
• Monitoring for suspicious betting patterns, collusion, bonus abuse, and multiple account registration
• Complying with legal and regulatory obligations, including Know Your Customer (KYC), Anti-Money Laundering (AML), and Responsible Gaming requirements
• Responding to law enforcement requests, court orders, or other legal processes
• Protecting the security and integrity of our Platform, systems, and data

4.3 Communication and Marketing

• Sending transactional communications (account notifications, deposit/withdrawal confirmations, bet confirmations, balance updates)
• Sending promotional communications (bonus offers, new game announcements, special events) if you have opted in to receive marketing messages
• Conducting customer satisfaction surveys and gathering feedback
• Providing important updates about changes to our Terms, Privacy Policy, or Platform features

4.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve game selection, user interface, and overall player experience
• Conducting statistical analysis and research to understand platform performance and player demographics
• Testing new features, games, and betting markets before full deployment
• Optimizing website and mobile app performance, load times, and stability

4.5 Responsible Gaming Support

• Implementing and enforcing deposit limits, loss limits, and session time limits
• Monitoring play patterns to identify potential problem gambling behavior
• Administering self-exclusion and cooling-off period requests
• Providing access to responsible gaming tools and support resources

5. Data Sharing and Disclosure

evip1 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with third-party service providers who perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• Game Providers: Licensed casino and sports betting software suppliers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, PG Soft, Habanero) to deliver game content and calculate bet outcomes.
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity, age, and address.
• Cloud Hosting Providers: Secure data center and server hosting companies that store our databases and platform infrastructure.
• Customer Support Tools: Live chat software and ticketing system providers that help us deliver customer service.
• Analytics Providers: Platform analytics and performance monitoring services to help us improve user experience.

All third-party service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.

5.2 Legal Obligations and Law Enforcement

We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, regulations, or government requests
• Respond to court orders, subpoenas, or other legal processes
• Cooperate with law enforcement investigations or regulatory inquiries
• Protect the rights, property, or safety of evip1, our players, or the public
• Detect, prevent, or address fraud, security issues, or technical problems

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with options regarding your data.

6. Data Security Measures

evip1 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption keys, the same standard used by banks and financial institutions.
• Encrypted Data Storage: Personal information stored in our databases is encrypted at rest using advanced encryption algorithms (AES-256).
• Access Controls: Access to personal data is restricted to authorized personnel only, based on role-based access controls and the principle of least privilege.
• Multi-Factor Authentication: Our internal systems require multi-factor authentication for administrative access to prevent unauthorized entry.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that block unauthorized access attempts and DDoS attacks.
• Data Backup and Recovery: We maintain secure, encrypted backups of critical data to ensure business continuity in the event of system failure.
• Employee Training: All employees receive regular training on data protection best practices, confidentiality obligations, and security protocols.

7. Data Retention and Storage

evip1 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention practices include:

• Active Accounts: Personal information for active accounts is retained for the duration of your relationship with evip1, plus any required retention periods under applicable law.
• Closed Accounts: After you close your account, we retain certain personal information for up to 7 years to comply with financial record-keeping, tax reporting, and anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for at least 5 years to meet regulatory requirements and facilitate dispute resolution.
• KYC Documents: Identity verification documents are retained for at least 5 years after account closure to comply with Know Your Customer and Anti-Money Laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to honor your preference and prevent future contact.

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.

8. Your Privacy Rights

As a user of the evip1 Platform, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, KYC documents, and communication records. To request access, contact our Data Protection Officer with your full name, registered email, and account username.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your account settings. For changes to verified information (name, date of birth, address), you may need to provide supporting documentation.

8.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or you withdraw your consent. However, we may be required to retain certain information to comply with legal obligations (financial record-keeping, AML regulations, tax reporting) or to establish, exercise, or defend legal claims.

8.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this data directly to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in any promotional email or contacting customer support.

8.7 Right to Withdraw Consent

Where we process your personal information based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights: To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Protection Request." We will respond to your request within 30 days and may require identity verification to protect your privacy.

9. Cookies and Tracking Technologies

The evip1 Platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and provide personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features like account login, session management, and secure transactions. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences and settings (language, currency, display options) to provide a more personalized experience.
• Analytics Cookies: Collect information about how you use the Platform (pages visited, time spent, click patterns) to help us improve performance and user experience. We use Google Analytics and similar tools for this purpose.
• Marketing Cookies: Track your browsing behavior to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising networks.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that disabling essential cookies may prevent you from using certain features of the Platform. To manage cookies, consult your browser's help documentation.

10. Third-Party Services

The evip1 Platform integrates with third-party services to deliver game content, process payments, and provide customer support. These third parties have their own privacy policies governing how they collect and use your information. We recommend reviewing the privacy policies of:

• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, PG Soft, Habanero
• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay
• Analytics Providers: Google Analytics, Hotjar

evip1 is not responsible for the privacy practices of third-party services. We encourage you to read their privacy policies before providing personal information.

11. International Data Transfers

evip1 operates internationally and may transfer, store, or process your personal information in countries outside of Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Transferring data only to countries with adequate data protection laws
• Using standard contractual clauses approved by data protection authorities
• Implementing technical and organizational measures to secure data in transit and at rest

12. Changes to This Privacy Policy

evip1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly.

We will notify you of material changes by email (to your registered email address) or by displaying a prominent notice on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us About Privacy

If you have questions, concerns, or complaints regarding this Privacy Policy, our data practices, or how we handle your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry"
• Response Time: We aim to respond to all privacy-related inquiries within 7 business days

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

By using the evip1 Platform, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy. We are committed to protecting your privacy and handling your data with care, transparency, and respect.